Shipping policy

Last updated: September 29, 2026

This Shipping Policy applies to orders placed through lumistar-beamers.com. We do our best to process and deliver every order as quickly and carefully as possible.

Shipping Areas

We currently ship as standard to:

The Netherlands
Belgium
Germany

Would you like to have an order delivered to another country? Please contact us at support@lumistar-beamers.com. We will be happy to check the available options for you.

We intend to expand our standard shipping areas to additional countries in the future.

Free Shipping

All orders shipped to the Netherlands, Belgium and Germany include free shipping.

There is no minimum order value. Shipping is free regardless of the product ordered or the total value of your order.

For deliveries to other countries upon request, we will inform you in advance about the available options and any additional shipping costs.

Order Processing Time

Orders are generally processed within 1 to 2 business days.

During busy periods, promotional campaigns, public holidays or exceptional circumstances, processing may take slightly longer. We always do our best to keep any delays to a minimum.

Orders are processed and shipped from Monday to Friday.

If you place an order during the weekend, your order will be processed first on Monday and will normally be shipped that same day.

If you place an order on a public holiday, your order will be processed from the next available business day.

Estimated Delivery Times

After your order has been processed and handed over to the carrier, the following estimated delivery times generally apply:

The Netherlands: 1–2 business days
Belgium: 1–3 business days
Germany: 2–4 business days

These are estimated delivery times and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, high shipping volumes, weather conditions, public holidays or other unforeseen circumstances.

Please note that the delivery times above begin after your order has been processed and handed over to the carrier. The processing time of 1–2 business days may therefore need to be added to the estimated delivery time.

Shipping Carriers

We mainly use the following shipping carriers:

PostNL
DHL

The carrier used for your order may depend on the delivery address, destination country, package dimensions and other logistical circumstances.

Track & Trace

Once your order has been processed, you will automatically receive an email containing the Track & Trace information for your shipment.

You can use this tracking link to follow the current status of your delivery.

Please note that it may take some time after receiving the tracking link before the first tracking update becomes visible, for example if the parcel still needs to receive its first scan from the carrier.

Delivery Address and Collection Points

Orders are delivered to the delivery address provided during checkout.

Would you prefer to have your order delivered to a collection point? Please contact us before your order is shipped. We will check whether this is possible for your order.

In some cases, the shipping carrier may also offer additional delivery options after shipment, such as delivery to a collection point or an alternative delivery date.

Incorrect or Incomplete Delivery Address

The customer is responsible for entering a correct and complete delivery address when placing an order.

If we notice before shipment that an address may be incorrect or incomplete, we will contact you. In that case, the order will only be shipped once we have received the correct address from you.

If you notice after placing your order that the delivery address is incorrect, please contact us as soon as possible.

Once an order has already been shipped, we cannot guarantee that the delivery address can still be changed by us or by the shipping carrier. An incorrect or incomplete address may therefore result in a delay.

Delayed Orders

Is your order taking longer than expected? Please first check your Track & Trace information carefully. Shipping carriers may provide additional information during delivery, such as delays or updated delivery dates.

If your tracking information has not been updated for an extended period or the delivery is clearly taking longer than expected, please contact us at support@lumistar-beamers.com.

Where possible, please include:

Your order number
Your Track & Trace link
The current shipment status
Any additional information provided by the shipping carrier

We can then contact the shipping carrier if necessary.

Order Not Received

If you have not yet received your order, please first check the following:

Carefully review the Track & Trace information.
Check whether the delivery address entered with your order is correct.
Check your email for any messages or updates from the shipping carrier.
Check whether the parcel may have been delivered to a collection point.
Check with your neighbours to see whether the parcel may have been delivered to them.

If you have checked all of the above and are still unable to locate your parcel, please contact us as soon as possible at support@lumistar-beamers.com.

Please include your order number, Track & Trace link and as much information as possible about the steps you have already taken. This allows us to assist you more quickly and, where necessary, start an investigation with the shipping carrier.

Tracking Shows “Delivered” but the Parcel Has Not Been Received

If the Track & Trace information shows that your order has been delivered but you have not received anything, please first check:

Whether the parcel has been delivered to your neighbours.
Whether you have received an email or other notification from the shipping carrier.
Whether the parcel has been delivered to a collection point.
Whether the delivery address on your order is correct.

In some cases, a parcel may be marked as delivered shortly before the actual delivery takes place. We therefore recommend waiting up to 2 business days in this situation.

If you have still not received the parcel after these 2 business days, please contact us as soon as possible at support@lumistar-beamers.com.

We will review the situation and, where necessary, contact the shipping carrier to investigate the location of the parcel.

Damaged Parcel or Product

If you receive a parcel or product that appears to have been damaged during transport, please contact us as soon as possible after delivery.

Send your report to support@lumistar-beamers.com and include:

Your order number
A description of the damage
Clear photos showing the damage
Photos of the shipping packaging
If possible, a photo showing the shipping label

Where possible, please keep the original packaging until we have reviewed your report. The packaging may be required for an investigation with the shipping carrier.

If our assessment shows that the damage occurred during transport and was not caused by the customer, the damage remains our responsibility as the seller. In that case, we will provide an appropriate solution and, where applicable, replace the damaged product free of charge.

If necessary, we will contact the shipping carrier ourselves regarding the transport damage.

Lost Shipments

If a parcel appears to have been lost during transport, we may start an investigation with the shipping carrier.

In such cases, we ask you to provide us with all relevant information. We will then handle the communication with the shipping carrier.

If it is confirmed that an order was lost during transport before being delivered to you, we will provide an appropriate solution.

Multiple Products in One Order

If you order multiple products within the same order, we will normally ship them together in one parcel.

You will receive one Track & Trace link for this shipment.

If exceptional logistical circumstances make it necessary to ship an order in multiple parcels, we will inform you accordingly.

Pre-orders

We currently do not offer pre-orders as standard.

If we offer a product as a pre-order in the future, this will be clearly stated on the relevant product page. We will also provide information about the expected availability and delivery date.

Shipping Outside the Netherlands, Belgium and Germany

Our standard shipping service is currently focused on the Netherlands, Belgium and Germany.

Would you like to receive an order in another EU country? Please contact us at support@lumistar-beamers.com. We will be happy to check which shipping options are available.

For our regular deliveries within the European Union, no import duties apply.

Would you like to have an order delivered outside the European Union? Please contact us first. Shipping outside the EU is only available upon request and depends on the destination country and available shipping options.

For shipments outside the European Union, customs procedures, import duties, taxes or other additional charges may apply. If shipping is possible, we will inform you as clearly as possible in advance about the shipping conditions and any potential additional costs.